Customer care and complaints
Dear valued customer
We pride ourselves on giving you the client a high quality service.
If you have experienced any difficulties with your order or service from Nyasha Groceries we encourage you to please get in contact with us .
+27726389943 or customerservice@nyasha.co.za
At Nyasha Groceries the customer is king.
Exhange Policy
Thank you for shopping with Nyasha groceries and thank you for your continued support.
If unhappy with your purchase or state of the goods,then this must be reported to us within 3 days of the delivery date and we will gladly exhange and replace this prodcut.
To be eligible for a return, product needs to be in the same condition when the item was received and in its original packaging wether this is meat ,vegetables or other food products,the goods need to be returned to the suppliers.
Refunds
Refunds take 3-5 working days to reflect in ones account .Refund will only be processed if Nyasha Groceries LTD fail to deliver goods 3 days outside of the specified time frame on our website.
Nyasha May take unto 30 calendar days to process any refund
Refunds cannot be to any client with respect to the changes of prices. If prices have changed and are advertised and the client is unware of these price changes made then the difference needs to paid by the client before the order can be processed.
Delivery
Deliveries will be attempted once. There after a charge of 10.00USD will be charged for a repeat delivery. So please kindly notify your receivers to keep their phones on and to answer calls on the day they are expecting a delivery. If the receiver advises the agent that they may deliver the order now and upon the agents arrival the receiver has not yet arrived or is not at home even after notifying the receiver than the agent will wait no longer than 20minutes. There after a charge of 10.00 USD will have to be paid for re delivery.
Should a client pay the wrong amount for delivery eg pay R165 (which is Harare) and their goods are going to Chinhoyi then the order will be put on hold until the remaining and correct balance is paid.
On delivery please advise receivers to make sure to check all goods which are on the delivery note provided by the agent on arrival and kindly advise receivers only to sign the delivery note if all is in order. This delivery note safe guards both the client and the Nyasha agent.
Before delivery our agents will call the receiver to advise they would like to come and deliver their groceries. Should the sender state that an order is for eg Harare and only to find out the order is actually being delivered in Ruwa then the order will be put on hold until the client pays the amount out standing.
Meat and Veggie Policy
Acceptance of the meat and veggie policy cannot see any meat or vegetables returned.
IF no acceptance is made by the receiver we will gladly replace the meat and vegetable should there be a problem.
Receivers must check and always sign the acceptance note below which the agent will provide:
Meat and Vegetable Exceptance .
I _____________________________- have checked, assessed and accept the meat/vegetables.
At the time of delivery the Meat/Vegetables was fresh and I accept them into my care.
-
- Was the meat checked? YES NO
- Are you the receiver happy ? YES NO
- If NO on question 2 please state why :
ID NUMBER:__________________________________________
Name : ______________________________________________ Signature : ___________________
Date:_________________________________________________
Signature is acceptance that the meat/Vegetables was at an acceptable standard
LATE DELIVERIES.
Nyasha groceries cannot be held liable for late deliveries . Due to the Nature of our cross border service . We use a third party shipper to transport and delays can be expected.
No refund in respect to late shipping will be processed.
RETURN POLICY ON ELECTRONIC AND MEDICAL SUPPLIES
All electronics are ordered directly from the supplier.
Medical supplies cannot be exchanged under any circumstance.
The client will be responsible for transport of any goods they wish to return back to SOUTH AFRICA, there after Nyasha Groceries LTD will gladly replace it or refund the client .
Good need to be received in the same brand new condition and packaging or Nyasha groceries will not accept the goods.
Changed Or swapped products .
We try our best to supply the correct product and brand . If product is not available Nyasha groceries reverse the right to exchange the product for a suitable alternative.